Terms & Conditions

These Terms and Conditions ("Terms") govern your use of the website and services provided by HyperEdge Digital LLP ("HyperEdge Digital", "we", "us", or "our"). By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. Acceptance of Terms

By accessing or using our website at hyperedge.in and engaging any of our services, you confirm that you have read, understood, and agree to these Terms and our Privacy Policy. These Terms apply to all visitors, users, and clients.

2. Services

HyperEdge Digital provides digital marketing and automation services including, but not limited to:

• Marketing Automation and CRM Integration
• Lead Generation and Management
• WhatsApp Business Automation
• Digital Marketing (Google Ads, Meta Ads, SEO)
• Website Development

The specific services, deliverables, timelines, and fees for each engagement are detailed in separate service agreements or proposals provided to each client.

3. Use of Website

3.1 Permitted Use

You may use our website for lawful purposes only. You agree not to:

• Use the website in any way that violates applicable laws or regulations
• Transmit any spam, malware, or harmful content
• Attempt to gain unauthorised access to any part of our systems
• Reproduce, duplicate, or copy content from our website without permission
• Use our website to collect data about other users without consent

4. Intellectual Property

All content on our website — including text, graphics, logos, images, and software — is the property of HyperEdge Digital LLP and is protected by applicable intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.

Content created by HyperEdge Digital for client engagements is governed by the terms of the individual service agreement between us and the client.

5. Client Responsibilities

Clients engaging our services agree to:

• Provide accurate and complete information required for service delivery
• Ensure timely approvals and feedback to maintain agreed timelines
• Maintain ownership and proper authorisation for all content, brand assets, and data provided to us
• Comply with the terms of all third-party platforms used as part of the engagement (Google, Meta, WhatsApp, etc.)
• Make timely payments as per the agreed payment schedule

6. Payments and Fees

Payment terms for each engagement are specified in the service agreement or invoice provided. Unless otherwise agreed:

• Payments are due within the timeline specified in the invoice
• Late payments may result in suspension of services
• All fees are exclusive of applicable taxes (GST)
• Refunds are governed by the specific terms of each engagement

7. Limitation of Liability

To the maximum extent permitted by applicable law, HyperEdge Digital shall not be liable for:

• Any indirect, incidental, or consequential damages arising from use of our services
• Loss of revenue, profits, or data
• Outcomes of third-party advertising platforms (Google, Meta) which are subject to their own policies and algorithms
• Any damages arising from delays caused by factors outside our reasonable control

Our total liability in any event shall not exceed the fees paid by the client in the three months preceding the claim.

8. Disclaimer of Warranties

Our website and services are provided on an "as-is" basis. We make no warranties, express or implied, regarding the accuracy, completeness, reliability, or availability of our services. We do not guarantee specific results from digital marketing campaigns, as these depend on many variables outside our control.

9. Third-Party Services

Our services involve the use of third-party platforms and tools (Zoho, Google, Meta, WhatsApp Business API, etc.). We are not responsible for the availability, terms, or changes to these third-party services. Clients must comply with the terms of use of all third-party platforms used in their engagement.

10. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the engagement. Neither party shall disclose the other's confidential information to third parties without prior written consent, except as required by law.

11. Termination

Either party may terminate a service engagement by providing written notice as specified in the service agreement. Upon termination:

• All outstanding fees become immediately due and payable
• We will provide a transition period as reasonably agreed
• Client data will be handled as per our Privacy Policy

12. Governing Law

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Kolkata, West Bengal, India.

13. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated date. Your continued use of our website or services after changes constitutes your acceptance of the revised Terms.

14. Contact Us

If you have questions about these Terms and Conditions, please contact us:

• Company: HyperEdge Digital LLP
• Address: R/AA/41, VIP Road, Raghunathpur, Near Kazi Nazrul Islam Avenue, Baguiati, North Parganas, Kolkata 700059
• Email: connect@hyperedge.in
• Phone: +91 94335 88480